1.DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
YES. You do need to set up an account which is a fairly easy process. However, you can browse through the collection without creating an account. Register with us and to enjoy the following benefits: - Track your orders and review past purchases. - Save your address and card details so you can shop even quicker next time. - Manage your account details, address book and email preferences. - To create an account, simply click on the 'REGISTER ’ button on the top left of the page.
2.HOW DO I KNOW THAT THE PRODUCTS YOU SELL ARE AUTHENTIC?
As this is the official online store of Gopaldas Jewellers we unconditionally guarantee that every item we sell is 100% authentic and that the materials used are true.
3.ARE THE COLOURS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?
While we have made every effort to display as accurately as possible the colors of the products that appear on the website, we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may appear smaller or larger than their image displayed on the site.
4.WHAT PAYMENT METHODS DO WE ACCEPT?
We accept Visa, MasterCard, American Express, and Maestro credit and debit cards. Should you not be able to make a payment via the above listed methods, please send us an e-mail and we will send you options to pay via bank transfer.
5.IS IT SAFE TO SEND JEWELRY ORDERS BY MAIL?
We ship our jewelry by highly trusted carriers, thus slimming the chances of anything happening to your prized orders. Also, all our shipments are fully insured.
6.CAN WE EXCHANGE THE JEWELLERY BOUGHT AT N.GOPALDAS JEWELLERS?
Yes, you can exchange the jewelers. Check our exchange policy here: http://www.gopaldasjewellers.com/Exchange%20Policy.aspx
7.IS IT SAFE TO PLACE AN ORDER ON THE INTERNET?
Absolutely! Using your credit card online is safe and reliable. We use the latest security technology, which includes data encryption, server authentication, and message integrity – therefore all your personal details are safe with us.
8.DO YOU ACCEPT INTERNATIONAL ORDERS?
Currently we ship only in India. You can place an order from overseas and choose to have it delivered in India. Read our Shipping policy for further information
9.HOW LONG DOES IT TAKE TO GET MY ORDER?
Normally it takes up to 2 weeks if the product is ready. Otherwise it can take up to 3 – 4 weeks for the design to be made and delivered.
10.HOW DO I CHECK THE STATUS OF MY ORDER?
You can email us or call us to know the status of your order.
11.IS MY PERSONAL INFORMATION SAFE?
We don't provide any third party with any individually identifiable information other than that which is necessary to complete your order. We maintain strict guidelines requiring all third parties to keep any shared personal information confidential.
12. IS MY PACKAGE INSURED?
All items we ship are insured against theft and accidental damage whilst in transit from our store to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, you can either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
13.HOW IS SALES TAX CALCULATED FOR MY ORDER?
Sales tax is calculated as 1% on the total invoice value
14.HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?
You will receive a confirmation email from us. Another email will go out to notify you when the item is ready to be shipped. We will ship your order when your payment has been approved.
15.CAN I RETURN MERCHANDISE PURCHASED AT LOCAL STORES ONLINE?
No. Since each store controls their own inventory, please return your items to the store where you purchased them. We can only accept returns for merchandise ordered through our website.
16.I PURCHASED AN ITEM ONLINE FROM GOPALDAS JEWELLERS AND IT BROKE. CAN I SEND IT BACK FOR REPAIR?
Yes, you can send it to the nearest outlet for repair. We can also have it picked up, but that will incur extra charges as applicable.